When is a deposit required?

New customers will be charged a deposit if they cannot provide a letter of reference from another electric, water, or gas utility, which indicates good references and no late payments for services during the last 12 months. Existing customers will be charged a deposit if their accounts are processed for disconnection; are actually disconnected for non-payment; have two returned checks; or receive three warning tags within the last 12 months (within the last 36 months for commercial customers).

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1. What is the “Power Cost Adjustment” on my bill?
2. What to do about a high bill?
3. What is the “Demand Charge”?
4. What is the Miscellaneous Charge on my bill?
5. Why are deposits required?
6. When is a deposit required?
7. How much will my deposit be?
8. How can a deposit be avoided?
9. Why don’t I see my meter reader monthly anymore?
10. Which customers are getting Turtle meters installed and Why?
11. Why do I have trouble accessing the login page?